Appointments

You can make an appointment by:
· Complete a medical request form via the link below.

· Telephoning at 8am, if required a member of the team will assist with the medical form.
· Booking via the NHS app.
· Telephoning for a routine appointment with our Clinical Pharmacist, Practice Nurse or Physiotherapist
· Alternatively, you can submit an online query to the Reception Team.

· Booking via the Online services.

Complete a medical request form

Telephone triage appointments are booked in the first instance. The number will be withheld and the doctor may call you at any time between 8:00am - 18:30pm, please keep your phone available. Due to high demand, it may take up to 72 hours for a return telephone call, longer in extreme circumstances.

Please note our Patient service advisors may also refer you to a local pharmacy for a telephone call with a clinician if your symptoms are suitable.

Appointment System:

New Appointment System from 8th September!

Starting 8th September, we are introducing a Total Triage system to make it easier for patients to contact the practice and to ensure GP appointments are offered based on medical priority.

🔹 How It Works:

Routine Appointments: Fill out a simple online form on our website and your request will be triaged as appropriate. If you do not have access to the internet or are unable to complete the form, you can contact the Practice and we can assist you in completing this.
Urgent Appointments: If you need urgent care, call us directly, and a GP will assess your request.

🔹 When Can You see or speak to a GP?

Same Day for urgent needs
Within 5 Working Days for less urgent issues
Within 10 Working Days for routine issues

Emergency Appointments

Urgent cases are triaged by the on-call GP. We advise patients to call at the earliest convenience to ensure cases can be dealt with in a timely manner.

Cancellations

If for any reason you are unable to keep your appointment or no longer need it, please let us know as soon as possible so that it can be reallocated.
If we are given less than two hours notice for any cancellations then your appointment will be marked as a did not attend unless we are able to use this appointment for someone else.
Appointments can be cancelled by phone, text message or on-line through our website.
On average around 160 appointments are missed each month. If you arrive 15 minutes late or more, the doctor/nurse will not see you.

For cancellations you can either telephone 0116 367 0012 or text 07501 344 632